Metamorfose Vertalingen has recently completed its annual quality assurance audit (performed by Dutch certification body KIWA). As an ISO-certified translation agency, Metamorfose is required to have its procedures audited every year.
In 2016, Metamorfose was able to welcome several large and high-profile clients, each with its own specific requirements regarding the quality of the translation process and quality control mechanisms. In line with these new requirements, this year’s ISO audit was extended to include procedures imposed on suppliers of Dutch government ministries. Metamorfose also passed this supplementary test with flying colours.
The audit covers numerous aspects of our quality assurance procedure, including those that ensure the quality of our translations, the correct and secure storage of documents, the integration of feedback from clients, effective translator training and transparant communication.